Insights on Operations

The need for resiliency

Here’s how leading companies can build a business that’s ready for tomorrow.
Article

Managing project portfolios to unlock trapped capital

– The COVID-19 pandemic has led many businesses to try to minimize short-term capital outlay; considerable capital can be unlocked by rethinking the way project risk is recognized and funded.
Article

Responding to inflation and volatility: Time for procurement to lead

– A digital nerve center can help procurement teams collaborate better and act faster during turbulence.

Operational Resilience

Report - McKinsey Global Institute

The future of work after COVID-19

– The pandemic accelerated existing trends in remote work, e-commerce, and automation, with up to 25 percent more workers than previously... estimated potentially needing to switch occupations.
Article

In volatile markets, embedded product costs can be a hidden treasure

– Raw-material and component costs are on a wild ride. Procurement and product-development teams can keep their grip by better understanding... and managing embedded costs. A new approach can help.
Article

How to boost growth in industrial services: Better customer experience

– Customer experience is increasingly critical for industrial-services businesses—and the bar is rising. Here’s how... to exceed it.
Article

Prediction at scale: How industry can get more value out of maintenance

– Machines can now tell you when they aren’t feeling well. The challenge for today’s industrial players lies in applying... advanced predictive-maintenance technologies across the full scope of their operations.

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Latest Insights

Report

Building a transport system that works: Five insights from our 25-city report

– We benchmarked urban-transport systems in 25 cities around the globe to find out what goes into the making of a smooth commute.
Article

Establishing the right analytics-based maintenance strategy

– Why many tech-driven maintenance programs are not working and what to do about it.
Article

Overcoming barriers to multitier supplier collaboration

– Digitally integrated supply chains could generate billions in new value—if industries find ways to manage perceived risks, realize the value at stake, and distribute it fairly among partners.
Article

Beyond gadgetry: Changing the game in maintenance

– Digital work management can transform the maintenance function’s productivity, flexibility, and predictability

Special collections

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The industrial revolution in services

– Weaving digital into the entire organization will require companies to raise their aspirations, expand their toolkits, and deliver impact across the board.
Collection

Building supply-chain resilience

– At a time when cost control is critical, a reimagination of supply chains can deliver the resilience and efficiency business needs for the next normal—if leaders make smart investments to minimize costly disruptions before they occur.
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The care of one: Hyperpersonalization of customer care

– Hyperpersonalization will be the new proving ground in customer care. This compendium lays out four key drivers that organizations must be prepared to integrate by 2025.

Featured Videos

A new era for industrial R&D in Japan
 

Tokyo-based partners Hiroshi Odawara and André Rocha describe the challenges and opportunities for Japan’s industrial R&D, identifying the critical areas where businesses in Japan can focus to meet or exceed today’s highest-performing global R&D organizations.

How digital factories lead in the Fourth Industrial Revolution

McKinsey partner Enno de Boer and senior partner Katy George highlight research findings from the Global Lighthouse Network project and talk through the power of manufacturing innovation at scale.

Digital Manufacturing

Video

How businesses can drive growth through Industry 4.0

– Matteo Mancini, senior partner based in our Singapore office, explains the concept of 'lighthouses', McKinsey's collaboration... with the World Economic Forum on the Global Lighthouse Network, and the opportunities business leaders can capture to effectively utilize Industry 4.0 technologies.
Video

What is driving adoption and advances for Industrial 4.0 technologies across Asia?

– Karel Eloot, senior partner in our Shanghai office, discusses what is driving adoption and advances for Industrial 4.0 technologies... across Asia, and shares how leaders should think about the future of manufacturing in region.
Impact Story

How a steel plant in India tapped the value of data—and won global acclaim

– By upskilling employees and innovating with analytics, Tata Steel’s plant in Kalinganagar, India, achieved performance gains... that earned it recognition as a leading digital facility by the World Economic Forum.
Collection

Win the next normal with technology in automotive and industrial manufacturing

How to leverage Digital and Analytics for substantial EBIT improvements in automotive and industrial manufacturing in the next... normal.

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MORE INSIGHTS

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Building a better transit system

Perspectives on reshaping the industry for the next normal, including technology platforms, changing customer preferences, sustainability,... and ways to win ridership.
Collection

Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.
Article

The right product, the right price: Purchasing solutions in chemicals

– Eleven key levers can reduce costs and provide category managers with real-time insights on volatile commodities prices.
Interview

Engineering bright spots for a green energy future: An interview with Robin Watson

– Robin Watson CBE, chief executive of Wood, explains how digital technologies in process engineering can help lower emissions and... achieve greater sustainability.
Article

Staying connected: The investment challenge for electric grids

– Responding to the short- and long-term needs of electric grids requires integrated and coordinated investment. Yet determining... where and how much to invest is complicated by evolving market conditions.
Interview

The shifting energy landscape: An interview with Maria Pope

– As the energy industry transitions to cleaner fuel sources and responds to climate change, leaders must also accommodate the evolving... needs of the communities they serve.
Podcast

Getting ahead of supply-chain risks

– How public- and private-sector organizations can collaborate, assess vulnerabilities, and look at the bigger picture to improve... supply-chain resilience.
Article

Responding to inflation and volatility: Time for procurement to lead

– A digital nerve center can help procurement teams collaborate better and act faster during turbulence.
Interview

Roche’s Infinity model: Helping to transform the lives of patients with rare diseases

– Anne Nijs explains how the rare-disease group at Roche Pharmaceuticals pioneered a new model that puts the patient experience... at the center of healthcare innovation and delivery.
Article

Overcoming barriers to multitier supplier collaboration

– Digitally integrated supply chains could generate billions in new value—if industries find ways to manage perceived risks,... realize the value at stake, and distribute it fairly among partners.
Interview

A more personalized world: An interview with the CEO of Tokyo Metro

– Improved technology with better data, more attractive destinations, and increased harmony with infrastructure show how public... transportation can help riders spend their days doing what they like.
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Fourth Industrial Revolution Technologies are shaping the future of production

The Global Lighthouse Network of organizations are demonstrating how to capture their full potential.

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